Standard Support Process

Standard Support Process

The Tydy Support team works in conjunction with your company's internal IT/Support team. Here is how our Standard Support process works.

To get help from Tydy Support, your internal team (pre-assigned contacts) can email support(at)tydy.it. Coming soon: We are working on providing our customers a form based Support system to log their requests.

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Categorization of Support Issues

Support for Tydy can be categorized into two types: Knowledge & Technical Issues 

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Incident Submission

Incidents are to be submitted to Tydy by a supported contact through the supported channels as indicated. In order to expedite the resolution of Incidents, Tydy expects that Customer to provide as much information requested below:

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Closure of Incidents

After assigning a Priority Level, Tydy will use contractually agreed efforts to provide initial responses and updates. Incidents shall be closed in the following manner:

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