Navigating the Vendor Hub
These are the sections that make up the Vendor Hub for Vendor Admins.
Overview | Get a summarized view of all the cases and agents that are being managed by an individual vendor. The overview also helps vendor admins decide what action to take next. |
|
Cases | An aggregation of all the cases taken on by the vendor regardless of their status |
|
Agents | A directory of all the vendor agents who are part of the company and are working cases |
|
Overview Tab
A summarized view of all the cases and agents managed by that specific vendor.
Cases Tab
An aggregate of all the cases managed by the vendor. The filter allows the vendor to switch between different types of cases such as In Progress, Closed Cases, On Hold, Unclaimed, Ready to Resume, and Offer Drop.
Agents Tab
A directory of all the vendor's agents that work at the company.
Related Articles
Introducing the Vendor Hub for verification vendors
The Vendor Hub for verification vendors is a tool that helps all 3rd party vendors easily view, manage and complete verification checks for their customers. Vendors can do the following with the Vendor Hub: Add, view and manage all vendor agents ...Getting Access to the Vendor Hub
Are you a Vendor Admin? A Vendor Admin needs to be added to the platform by the company’s internal team Are you a Vendor Agent? A Vendor Agent can only be invited by the Vendor Admins. Please follow the link to add a vendor ...Navigating the Employee Concierge
The Employee Concierge gives employees access to features that enable them to get to know the company better. Here is a quick overview of the sections in the Employee Concierge: Dashboard: Helps employees understand all the content that is assigned ...Adding a Vendor
Here are the steps to add a verification vendor: Step 1: Navigate to the Vendor Directory and then select +Add New Vendor Step 2: Once selected, fill in the details of the vendor in the drawer that is revealed. Step 3: Make sure you select the ...Manual Vendor Allocation
Usually, vendor allocation is done automatically on Tydy, but at times due to insufficient details of a candidate or an integration error, candidates are not assigned to a vendor automatically. All those candidates fall in here and have to be ...