Step 1: The first thing to do is to check if you have access. To do so, you may need to see if you can see the BGV tab when you login.


Step 2: The access you have to Tydy is based on your role and responsibilities established within your organization. Here are a few steps to follow if you don’t have access:

1. Check with your HR / IT team for access

If you’ve been told that you need to have access to this feature, you should contact the team responsible for Tydy within your organization to request access‌.

2. When you have been given access

Log out and log back in to check if the additional feature has been enabled on your Control Center. If you are seeing your page like below then you have the access to the journey builder.


Note: If you get to see the message You don’t have permission to access the feature. Try changing the role? , please follow the instructions under the image