How many languages is Tydy available in?

Currently, Tydy has three languages that are, English, French, and Russian.

 

How many countries are you operating in as of now?

We are currently operational in 46 countries and still growing.

 

How do I invite an employee?

  • Please select the option “People” from the options on the left side of the home page.

  • Select the option “Add single user” under the option “Action”, which is located on the right

side of the page.

  • You may fill in the options and use the option “Invite Person” to invite.

     

How do I add an employee but not invite?

  • Please select the option “People” from the options on the left side of the home page.

  • Select the option “Add single user” under the option “Action”, which is located on the right

  • side of the page.

  • You may fill in the options and use the option “Add but do not invite to Tydy” to add.

     

What does the color sign indicate under the Final status in BGV?

There are three color sign indicators.

  • Green – Clear

  • Orange – Partially clear

  • Red – Not cleared

     

How do I view a candidate’s full profile?

  • Please select the option “People” from the options on the left side of the home page.

  • Using the filter option please search for the candidate you are looking for.

  • Once located, click on his/her name.

  • Click on view profile.  

     

How do I check the defaulters or candidates who are yet to upload their documents?

  • Please select the option “Insights” from the options on the left side of the home page.

  • Select the option “People” on top of the page.

  • You can view all the information you are looking for the candidates.

 

How do I assign a journey to an employee?

https://tydy-support.helpspace-docs.io/article/23/personalized-journey

  • Please select the option “People” from the option on the right side of the home page.

  • Use filter/search for the employee you would like to add a journey to.

  • Once found, click on his/her name.

  • Select “Edit profile” from the options on the right side of the page.

  • Scroll down to find the option “Journey”

  • Select “Assign Journey”

 

How do I download the key documents of the candidates?

  • Please select the option “People” from the right side of the home page.

  • Select the option “Document” from the options on the top.

  • Select the option “Download KeyDocs” on the right side of the page.

 

How do I generate the login reports in Tydy?

  • Please select the option “Insight” from the options on the right side of the home page.

  • Select “Reports” from the options on top of the page.

  • Select the download report under the option “Status” or else if you would just like to view it,

select the option “View report”.

 

Do you have BGV vendors in Tydy?

Currently, we don’t have BGV vendors in Tydy.

 

The candidate has submitted incorrect/missing information on EAF (Employee application Form)

and would like to correct it. Please help?

Once the candidate has submitted the form, he/she does not have access the edit it. Only

the HR manager or anyone with admin access can request for resubmission of the form for the

candidate.

Please follow the below steps:

  • Click on the People section, which you can locate on the left side of the home page

  • Search for a user and click on the user name, a draw will pop on the right side

  • Under the user's name - there will be an icon with 3 dots. Click on that and then choose

Request Form Resubmission.

Can we resend the Tydy invitation to a candidate?

Yes, anyone with admin access can resend the invitation.

Please follow the following process.

  • Log in on Tydy

  • Head to the People Section in your admin view, which you can locate on the left side of the home page

  • Search and find the user

  • lick on the check box next to the user

  • In the Actions drop-down above the table, please select the Invite User option.

The onboarding invite will be re-sent to the selected user

 

Can you please send the Tydy link to a few of our candidates?

Unfortunately, Tydy does not produce manual links to candidates. The data has to pass through

the ATS, only then Tydy will send out the Onboarding invites. It's a completely automated

solution.

 

With admin access, what can I do on the Tydy platform?
Admin is the first person to join the platform from your company and has access to view and manage both employee and admin views. In a nutshell, an admin can: 

  • Add, edit and delete employees (new hires, managers, recruiters, etc)

  • View and manage active campaigns, by scheduling content to be delivered to your employees on the platform

  • Create, schedule, and share content (pulse surveys/polls/short messages/long post/documents) with new hires or managers

  • View insights on the performance of your company, campaigns and employees


Can I add multiple admin accounts?

Yes, you can but, you can add one admin at a time.

How do I add another admin to my Tydy account?
If you are an admin on Tydy, you can easily assign an admin role to other users. Please follow the following steps to do that:

  • From the left menu, go to People Tab

  • Click on the Add People button on the top right

  • Add details like name and email address and from the 'Access' drop-down, choose 'Admin' as an option

  • Once you're done filling in all the required details, click Invite Person


How do I add multiple employees to my Tydy account?
If you have a long list of new hires to add to the account, follow the steps given below:

  • From the left menu, go to People Tab

  • Click on the Add People, chose Multiple user from the drop-down

  • You will see a new screen with two steps listed there - Download Sample CSV & Upload your CSV file

  • We recommend that you download the sample CSV, add the employee details required and then upload this document to Tydy

How do I ensure employees are engaged on the Tydy platform?
The best way to ensure that your new hires and managers use the platform is to keep sharing content with them on a regular basis. You can also schedule different types of surveys at regular intervals for all the new hires.

If you need help in creating content for your new hires, send us an email at support@tydy.it and we will help you create an onboarding plan which fits your requirements.

How do I manage my company settings? 

  • From the left menu, go to Company Tab

  • You can manage Company Profile, Email Templates, User Roles, and Key Documents from the tab.

  • Make necessary changes in each of these tabs and click save/update button


How do I send a reminder after I have sent out an invite?
You don't have to. Tydy sends 3 login reminders to employees after they have been invited by you. You should also be able to check the Insights dashboard to see which of your employees hasn't logged in.

If your employees are having trouble receiving the invite email, send us an email at support@tydy.it and we will help you sort out this issue.


Can admins edit other users' profiles?
Yes, a person with admin access can view and edit anyone’s profile on the platform.


I shared some content with a larger audience by mistake. How can I delete that?
Okay, do not worry. Please take the following steps: 

  • Select the Documents tab from the left side menu

  • Select the content piece that you shared with a wrong audience

  • Now you have two options: you can simply choose to unpublish or delete the content piece. You can also multiple content pieces in this case.

  • In case you unpublished the content piece and want to share it again with a new set of audience, take the following steps:

  • Select the content > click Edit > review content > click Next > Choose Audience > Select the list of employees you want to share the content piece > click Next > Choose the author > Send or Schedule the content piece.

 

I am unable to upload a PDF/JPEG. What could be the issue?
Although we don’t have a preset size limit for a file but check if the file size is bigger than 10 MB. This might be the reason the system is not able to upload it or is taking too long. If you have reduced the file size and are still facing the issue, send us an email at support@tydy.it. We will upload the file for you.

I deleted multiple users from my account by mistake. How can I retrieve those?
Oh no! There is no way the system can retrieve those users. Unfortunately, you will have to manually add those users again by going into the People tab and clicking on the Add People button at the top right.

We don't have a preset onboarding plan or any content specific to it. Can Tydy help with that?
No worries, get in touch with your account manager who will work with you and someone in the content services team to get something designed. You can also simply send us an email at support@tydy.it and we can help you create custom onboarding plans and content.