Customer Experience Rating for Enhanced Support Service
At Tydy, our mission is to ensure you feel genuinely valued, appreciated, and deeply understood, establishing a profound emotional connection that transcends mere transactions.
Positive feedback and constructive criticism form a crucial feedback loop, enabling us to enhance our products or services to align with your expectations.
This valuable input aids us in gaining a deeper understanding of your needs and preferences, nurturing open communication that underpins a collaborative relationship.
What is the Customer Experience Rating?
After your support ticket has been successfully resolved and closed, we would greatly appreciate your input regarding the service you received. This new rating activity will allow you to rate your experience as "Good 😊 "Okay
😐
," or "Bad😡
," based on your satisfaction level.Why is Your Feedback Important?
Your feedback is invaluable to us as it helps us track and measure customer satisfaction with the support services we provide. Your ratings and comments will enable us to identify areas for improvement and better understand your specific needs.
How to Participate:
1. When your support ticket is resolved and closed, you will receive a notification prompting you to rate the ticket. This email will contain options to rate your experience as "Good," "Okay," or "Bad. Look for this message in your email inbox.
2. After selecting your preferred rating, you will be directed to a page where you can provide additional comments about your experience. Your comments are highly encouraged, as they offer valuable insights into your specific needs and expectations.
Customer happiness is more than mere satisfaction; it's about establishing a strong emotional connection with customers.
Tydy's approach prioritizes open communication and feedback to ensure their services meet customer expectations.
The process of gathering feedback is straightforward, allowing customers to rate their experiences and provide comments. Tydy's commitment to customer happiness and improvement sets a high standard for building lasting customer relationships and brand loyalty
Related Articles
Standard Support Process
The Tydy Support team works in conjunction with your company's internal IT/Support team. Here is how our Standard Support process works. To get help from Tydy Support, your internal team (pre-assigned contacts) can email support(at)tydy.it. Coming ...Internal Support at your Company
While the Tydy will support your internal business/IT teams through support channels, we recommend the following to reduce the reliance on Tydy's support: Internal Support An internal ‘support or help email’ is critical to have to allow anyone using ...Getting Support from Tydy
If you're having trouble with access to Tydy Upon coming across any issues in the login process or the Tydy platform or application you can send us an email at <support@tydy.it> with your email address and domain name or simply forward your ...Adding Content in the Form of Questions
You can also add Pulse questions to you the personalized journey, Journeys in the form of questions can be added to know the feedback from candidates/employees thereby creating an Interactive experience. After clicking on the Create New tab it lets ...Tydy's Effortless Background Verification System
Discover the seamless world of background verification with Tydy, revolutionizing HR processes in just six simple steps. Tydy's cutting-edge platform automates every aspect, ensuring a dream come true for HR teams globally. 1. Digital Data ...
Track your Employees
Your insights dashboard empowers you with real-time data about what's happening with employees at different stages in their journey and how they are being engaged on the platform
