Tydy Support Hub

Tydy Support Overview

• 2022 Holiday Schedule
• Scheduled downtime
• Standard Support Process
• Internal Support at your company

For New Hires

• Logging into Tydy
• Introducing the Employee Concierge
• Navigating the Employee Concierge
• Getting support from Tydy
• Completing your profile
• Earning points & participating in the Leaderboard

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For Admins (HR, IT, Operations)

• Introducing the Control Center
• Getting access to Tydy as an admin
• Navigating the Control Center
• Inviting an employee to Tydy
• Downloading Reports on Tydy
• Roles & Permissions

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For Managers & Buddies

• Getting access as an existing employee
• Your role as a Manager
• FAQs

Creating Personalized Journeys

• Content maintenance in progress...
• Introducing Journeys
• Getting access to the Journey Builder
• Creating a new Personalized Journey
• Adding Your First Content
• Creating Content: Question

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The Verification Manager: For internal teams

• Introducing ​the Verification Manager
• Getting Access to the Verification Manager
• Adding a Vendor
• Cases - Using Verification Manager
• Approvals - Using Verification Manager
• Manual Vendor Allocation

The Vendor Hub: For external vendors

• Introducing the Vendor Hub for verification vendors
• Content maintenance in progress...
• Getting Access to the Vendor Hub
• Navigating the Vendor Hub
• Adding a New Agent
• Vendor Agent Profile

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Customers only: Tydy Support

• Content maintenance in progress...
• Frequently Asked Questions (FAQ)
• Submit a Change Request
• Create a Support Request

Training Videos

• Training Videos