Uploading a report is the final step before a case is closed. When uploading a report, it is important to not only upload the report file but also provide a status for the entire case and include a final explanation of the status.
Start with selecting Update Report.
Now complete the final Status, Upload the report, and Add an explanation about the particular case.
Once added, you can select Submit & Close Case
Once the report is uploaded, the agent selects the Close Case button to mark the case as closed. All the documents, forms are still available for review, but no additional actions can be taken on the case.